Voice Broadcast

VOICE BROADCAST ARTICLE

July 21, 2010

Ringio Connects Small Businesses to Voice Broadcasting in the Cloud

By Juliana Kenny, TMCnet Managing Editor

A unique call processing system has been developed by the founders of Ringio (News - Alert) – a start-up hosted PBX provider. Sam Aparicio, co-founder and CEO, and Michael Zirngibl, co-founder and chairman of Ringio both dropped CTO and CEO positions respectively at Angel.com to start a cloud-based call routing service that emphasizes ease-of-use and effective improvement of customer interaction.  

Hosting an informative demo at TMC’s Comunicano (News - Alert) Day, Aparicio and Zirngibl showcased Ringio’s simple yet efficient software that is sure to breach the cloud communications scene with a bang. Developing Ringio as a “cloud-based solution to help businesses get better over the phone,” the founders “wanted to simplify the technology” of call center services, stated Zirngibl. Taking a Skype (News - Alert)-like approach to call center technology, both officials knew they never wanted to own actual data centers again.

Aparicio described the basic set up of Ringio when he commented that “the goal is to make a more personal interaction. Skype is a complement to us [whereas] Ringio is simple to set up for a group of people instead of the individual.” The two collaborated to build the entire data set in the cloud developing a basic program that configures all of the caller’s information and compiles it into an organized, simple-to-use interface that becomes accessible to Ringio’s entire staff. A caller’s entire history is logged into the system and can be transferred to any staff member. The software simplifies the job of the call center agent, and provides a useful in-depth profile for each customer. As Aparicio described it, it’s a “mini CRM built right into the solution,” and mimics the experience of the call center agent.

The solution also connects to your Gmail contacts, so all contacts that are reached through either Google or Ringio are synced interchangeably to both systems. All of these features are accessible through Ringio’s Android (News - Alert) application.