California-based open-source VoIP consultancy company CallFire.com recently led a discussion where CEO Dinesh Ravishanker offered advice about how SIP and XMPP standards used by CallFire are more economically friendly and technologically beneficial to the customer relationship management, or “CRM,” industry. 


Additionally, the company recently stated that CallFire has five different ways in which its systems can be used in the healthcare industry. 

Often, patients who are due for a doctor’s visit are so busy with their everyday lives that they tend to forget or misplace the time and/or day of the appointment. With CallFire’s voice broadcast system, healthcare providers can send out automated reminder messages to patients that have upcoming visits.

CallFire officials also said that another benefit of voice broadcast is the ability to send out automated messages to any patients on a wait list when an appointment has been cancelled or a spot frees up. 

To use the Voice Broadcast system, a doctor’s office can simply upload all patients contact information into the CallFire voice broadcast platform and can generate calls to as many patients as needed. And, with the ability to upload professional messages or create voice messages over the phone, each patient can have individual details and a personalized message.

Healthcare centers can also follow up with patients using voice broadcast’s Press-1 campaigns that can be configured to target answer machines and live people. 


When a patient has a medical treatment, a healthcare facility can use CallFire’s cloud call center system to check up with patients that have undergone surgery. Additionally, healthcare providers – or anyone related to the medical field – can create organ donation awareness using CallFire’s cloud call center or voice broadcast systems. 

And finally, healthcare industries find patient feedback essential in perfecting and expanding their services, operations and facilities. Using CallFire’s interactive voice response, or “IVR,” platform, healthcare companies can send out patient surveys to gauge their satisfaction. 

So, not only can CallFire services help telecom industry professionals save money, it can help patients feel valued and help healthcare companies provide the best systems and services.

Edited by Michael Dinan