VOICE BROADCAST ARTICLE
June 30, 2008
Voice Broadcast Provider CallFire Adds Directory of Services to Web Site
By Mae Kowalke, TMCnet Contributor
Voice broadcast solutions provider CallFire on Monday made available a new resource section on its Web site,
http://www.callfire.com — the Directory of Services. This directory includes links to online voice broadcast-related resources in six categories.
In the Products & Services category, the Directory of Services includes links about voice broadcast, of course, but also VoiceXML (
News -
Alert), hosted IVR
, automatic polling and more.
In the Call Centers category, the Directory of Services offers even more resources pertinent to call and contact centers, including familiar topics like dialer, outbound, software and virtual call centers.
In the Ways to User CallFire section, the company includes links to pages that outline a variety of applications for its solutions. These include campaigns for political organizations, mortgage firms, nonprofits, schools, telemarketers and virtual phone banks.
In the Industry Related section of the Directory of Services, CallFire provides links to related topics, such as custom IVR, enterprise phone software, and telephony sales.
In the VoIP
APIs section, the Directory of Services includes information about application programming interface topics, such as click-to-call, call centers, voice broadcast and VoIP.
Finally, the Asterisk (
News -
Alert) section includes information about applications for the popular open source phone system.
The complete Directory of Services links list is shown below, and can also be accessed
here.
|
Products & Services
Call Centers
|
Ways to use CallFire
|
Industry Related
|
VoIP APIs
Asterisk Related
|
Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.
Voice over IP (VoIP) | X |
| A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Internet Protocol (IP) | X |
| IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Interactive Voice Response (IVR) | X |
| A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more |
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