Voice Broadcast: YTel's Customer Service Proves Top-Notch for California Companies
The expert in predictive dialer and voice broadcast solutions, YTel certainly has a competitive edge when it comes to its technology; but for one California businessman, it’s the company's customer service that keeps him coming back for more.
Chris Long, president of First Source (News - Alert) Merchant Services, Inc., and director of business development for N2X Media, says he was one of the first customers to try out YTel’s beta version of its Go Dialer back in 2008. As a full-service telephone carrier, YTel boasts a portfolio of dialing products that run on top of its own network as a Web-based interface. While the technology speaks for itself, Long said, YTel’s attention to its customers is where the company truly shines.
YTel’s enterprise version of its predictive dialer has proven to be a perfect fit for First Source Merchants, a Costa Mesa, Calif.-based merchant credit card processing company, as well as Long’s marketing division, N2X Media, which also used the platform for inbound and outbound dialing, direct mail, and to sell leads to customers.
On top of this platform, which was described by Long as robust and “stunning,” YTel’s customer service has more than exceeded Long’s expectations due to the company’s ability to rapidly respond to inquiries. In fact, in the majority of instances, in which Long has experienced issues, he has received almost instant feedback, with most agents responding within the hour.
Meanwhile, not only has YTel helped Long’s companies achieve boosted productivity and revenue, but it has also enabled Long to turn his focus to more pressing business matters.
“[YTel’s predictive dialer] simplified our workforce and improved the bottom line of our company and productivity. We can reach more people in a shorter period of time,” he said. “Here’s an automated system that will do it for you, that will also help you become more efficient with a simple Web-based interface. Now, I don’t have to go out on the floor and figure out what’s going on. It allows me to function at my desk and focus on what’s at hand.”
Even further, Long said YTel’s predictive dialer allows him to “micro-manage without micro-managing” and even analyze data and lists at the same time.
“I’ve recommended it to about 100 people. Everyone who is using it is more than happy about the product.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.